Confirm the Offer Belongs to This Account
Open the campaign while signed in and check whether it is public, invitation-only, limited to new profiles or linked to a membership level. Compare the region, verification and account-standing rules with the profile you are using. A screenshot from another user does not establish eligibility on your account.
Activate Before the Qualifying Action
Look for Join, Claim or Opt In and wait for the confirmation before doing anything that should count. If no button appears, read whether activation is automatic. Note the start time and avoid repeating the control; duplicate taps do not improve tracking and can make the timeline harder to explain.
Follow Progress Without Chasing It
Use the promotion page or account history to check whether the action is recorded, pending or complete. Allow the stated update window and refresh only occasionally. Keep the deadline in view, because an action completed after the cutoff will not usually count even when the campaign card remains visible.
Escalate a Missing Reward With Evidence
Once the published crediting time has passed, compare the history with every condition and save the useful screens. Send support the campaign name or ID, activation time, qualifying activity, account-history line and expected result. Leave passwords, full payment details and one-time codes out of the report.